Zen Exim Private Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you visit or interact with our website and related services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where we require your consent for specific purposes, consent will be obtained through the relevant website form or other applicable mechanism.
1. Applicable Privacy Laws
This Privacy Policy is intended to explain how Zen Exim Private Limited collects, uses, stores, shares, and protects personal data in connection with its website and related interactions.
We seek to comply with applicable privacy and data protection laws and regulations, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and applicable rules, regulations, and directions issued thereunder, to the extent applicable to our processing activities.
The processing of personal data will be carried out in accordance with applicable legal requirements, including requirements relating to consent, lawful processing, security safeguards, data retention, and individual rights, as applicable.
2. Zen Exim as Data Fiduciary
Zen Exim Private Limited acts as the Data Fiduciary in respect of personal data for which it determines the purpose and means of processing, where applicable under relevant data protection law.
For the purposes of applicable data protection laws, an individual whose personal data is processed may be referred to as a Data Principal or by another equivalent term prescribed under the applicable law.
We are responsible for determining the purposes for which personal data is processed and implementing appropriate measures for handling such information in accordance with applicable legal requirements.
3. Information We May Collect
3.1 Personal Information You Provide
When you interact with our website or voluntarily submit information through an enquiry, contact, partner, distributor, or other website form, you may provide information such as:
You may choose to browse certain portions of our website without providing personal information. However, certain website features, enquiry forms, or services may require you to provide relevant information.
3.2 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
This information may be collected through cookies, analytics tools, server logs, and similar technologies to help us maintain website security, analyze website performance, improve functionality, and enhance user experience.
4. How We Use Your Information
We may use the information we collect for legitimate business and operational purposes, subject to applicable law and the relevant permission or consent, where required.
These purposes may include:
5. Purposes of Processing, Data Categories, and Basis / Permission
The following table describes the typical purposes for which personal data may be processed, the categories of information involved, and the applicable basis or permission.
The actual information collected and the applicable processing basis may vary depending on the nature of your interaction, the information provided, and applicable legal requirements.
We seek to collect and process information that is relevant and reasonably necessary for the purposes for which it is collected.
6. Communication and Contact Consent
When you voluntarily submit your personal information through our website, including through an enquiry, contact, partner, distributor, or other web form, we may retain and use the information provided to respond to your enquiry and provide information relating to our products, solutions, services, and business activities.
Where you provide consent through the relevant website form, you authorize Zen Exim Private Limited and its authorized representatives or service providers to contact you using the contact details provided by you, including through:
Such communications may include responses to enquiries, product or service information, updates, assistance, and other information relevant to your enquiry or interaction with Zen Exim Private Limited.
Where applicable, and subject to the consent provided by you and applicable laws and regulatory requirements, your consent may permit Zen Exim Private Limited and its authorized representatives or service providers to contact you even if the telephone number provided by you is registered under DND/NDNC preferences, to the extent such communication is legally permitted.
The communication consent provided through a website form will be used for the purposes and communication channels described in that form and this Privacy Policy.
Consent for communications does not automatically authorize the use of personal data for unrelated purposes. Any additional processing will be carried out in accordance with applicable law and the relevant permission or consent requirements.
Where consent is collected through our website forms, we may maintain records relating to such consent for compliance, audit, operational, and record-keeping purposes.
Such records may include, where applicable:
These records may be retained for as long as reasonably necessary for the purposes described above and to comply with applicable legal, regulatory, contractual, or business requirements.
Where we process personal data based on your consent, you may withdraw your consent by contacting us using the details provided in this Privacy Policy or through any applicable preference or unsubscribe mechanism provided by us.
Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal. Certain processing may continue where permitted or required under applicable law, including where necessary to comply with legal obligations, maintain required records, resolve disputes, or protect our legal rights.
Upon receiving a valid withdrawal request, we will take reasonable steps to stop or restrict the relevant consent-based processing, subject to applicable legal and operational requirements.
We do not sell or trade your personal information.
We may share or provide access to your information where reasonably necessary with:
We do not share your personal information with unrelated third parties for their independent marketing or advertising purposes.
Where third-party service providers process personal information on our behalf, we expect them to handle such information in accordance with applicable contractual, security, confidentiality, and privacy requirements.
We take reasonable technical and organizational measures to protect your information against:
Our security measures may include access controls, appropriate technical safeguards, monitoring, and procedures intended to protect personal information against unauthorized or unlawful processing.
However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security of information transmitted to or stored by us.
We maintain reasonable security safeguards and procedures designed to detect, respond to, and mitigate personal data breaches.
In the event of a personal data breach, we will take appropriate measures to:
The timing, content, and recipients of any notification will be determined in accordance with applicable legal and regulatory requirements.
12. Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, monitor performance, and enhance user experience.
Third-party analytics or technology providers may process certain technical or usage information on our behalf for these purposes.
Cookies and similar technologies may be used for purposes such as:
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some portions of the website.
Where required by applicable law, we will seek relevant consent for cookies or analytics activities.
13. Links to External Websites
Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy policies, security, or practices of third-party websites. We encourage you to review the privacy policies of such websites before providing them with your personal information.
Your interaction with any third-party website or service is subject to the terms and privacy practices of that third party.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
The period for which information is retained may vary depending on the nature and purpose of the information, the relationship with you, and applicable legal, regulatory, contractual, or operational requirements.
When personal information is no longer required for the applicable purposes, we will take reasonable steps to delete, anonymize, or otherwise dispose of it, subject to applicable retention obligations.
15. Your Communication Preferences and Personal Data Requests
Where applicable, you may contact us to request changes to your communication preferences or to raise questions regarding communications you receive from us.
You may also contact us regarding applicable requests concerning your personal data, including requests relating to consent withdrawal, correction of inaccurate information, or other rights available under applicable privacy and data protection laws.
Requests relating to your personal information or communication preferences can be made using the contact details provided in the “Contact Us” section below.
Any request will be handled subject to applicable legal, regulatory, contractual, and operational requirements. We may need to verify your identity or request additional information to process certain requests.
16. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
Where required by applicable law, we will provide additional notice or obtain consent for material changes to the processing of personal data.
